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Aviation

For the aviation industry, we conduct data collection and market analysis on customer experience, safety standards, and operational efficiency. Our insights cover everything from passenger trends to regulatory compliance, helping airlines, airports, and suppliers enhance service quality and sustainability initiatives.

1. Tracking Baggage Handling Efficiency Across Airlines

  • Countries: Philippines

  • Objective: Measure efficiency in baggage handling to reduce loss and damage incidents.

  • Target Audience: Airline ground service teams, airport management, and baggage handling contractors, passengers

  • Data Collection Methods: Online surveys

  • Outcome: Recommend process improvements to reduce baggage issues, improving customer satisfaction and operational efficiency.​

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2. Passenger Satisfaction in Commercial Aviation

  • Countries: Philippines, Indonesia, Vietnam, Cambodia, Singapore

  • Objective: Assess factors that influence passenger satisfaction to improve airline service quality.

  • Target Audience: Airline management, customer service teams, and aviation consultants.

  • Data Collection Methods: Online survey data collection, CAWI

  • Outcome: Provide insights into passenger preferences and areas of dissatisfaction, allowing airlines to tailor services and improve customer loyalty.

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